How can discrepancies between the information in the owner portal and the statements occur?

In most cases, the amounts shown in the portal should align perfectly with the amounts on your statements for the same booking. However, there are rare instances where discrepancies might surface. These discrepancies can often be traced back to situations where guests received full or partial refunds due to issues during their stay. These refunds are listed separately on your statement, which can affect the overall payout into your account, making it different from what you see in the portal. In some instances they could also result from platform updates that modify the way data is transmitted, occasional technical hiccups in the communication between various software systems, or other unforeseen technical challenges.